Karen

So Much Room for Misunderstanding!

June 3, 2011

You are so pleased that you’ve revised the management performance plan, intending to remove the unintended incentive to cover up mistakes. BUT, the team saw it as another step away from the customer. You recognized that the team had been through too much change and announce, “It is time to get back to the basics.”  […]

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Economic Diversity is thriving in Calgary

May 6, 2011

Last night I attended the Women Mentors & Friends event at the Calgary Petroleum Club.   I was drawn to the event because of the diverse and meaningful speaker line-up, but even more so by the format the club promised.  The goal for the evening was to provide a strong connection and dialogue between the speakers […]

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Bring your Team in Early

April 1, 2011

I attended a MRIA (Marketing Research and Intelligence Association) luncheon last week on how insight, research and judgment work together to support branding initiatives.   The presenter shared her experience and perspective and challenged the audience on numerous approaches.  The presenter is a big fan of getting everyone involved in research and in particular, group insight […]

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Living it Every Step of the Way

March 11, 2011

I love hearing stories about organizations that WOW their stakeholders and this is an impressive one. A close friend of mine joined a direct sales company and I’ve never seen her so impressed and overwhelmed by an organization.  The organization, started 14 years ago by two women, promises a culture of friendship, family, fun and […]

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Risky Business

February 18, 2011

I’ve been on the buying side and the “we’re for sale” side of corporate purchases.  Through the extensive due diligence efforts witnessed when on the “for sale” side, I was shocked at how little all but one of the 10+ organizations that put us through the due diligence ringer looked at customer, employee and supplier […]

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