January 13, 2012
I had an incident recently that really made me sit back and think about the customer – company relationship. I have had a six-year relationship with this organization, an important relationship with daily interaction. I pay substantially for this service, and it is a very important job that they do for my family. For some [...]
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January 6, 2012
There’s a really interesting piece by Greg Walton and Carol Dweck on the social psychology of willpower that I want to share with our readers this week – especially those of you who may be struggling with New Year’s resolutions! The article presents the findings of research conducted both in the lab and in the [...]
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