So Much Room for Misunderstanding!

by Karen on June 3, 2011

You are so pleased that you’ve revised the management performance plan, intending to remove the unintended incentive to cover up mistakes. BUT, the team saw it as another step away from the customer.

You recognized that the team had been through too much change and announce, “It is time to get back to the basics.”  BUT, because of everything they see happening around them, the team interpret that the progress made over the past several years wasn’t right and now they are being asked to go backwards.

With an explanation of why each of these decisions was made, the team would have cheered.  Instead, frustration is building and now you’ve got some explaining to do.

My advice: remember that everyone has forces and voices that shape the lens through which they see the world.  To avoid misunderstanding, take time to frame your decisions so the intent and desired outcome is crystal clear.

Leave a Comment

Previous post:

Next post: