building trust

Featured Likeables!

December 17, 2010

At the end of October, Trudy wrote a post on the importance of likeability when engaging in business. In the time since her posting, I have come across 3 stellar examples of clear likeability in service organizations: My mom came down with a stomach flu on a recent Westjet flight from Calgary to Halifax. Two […]

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So Where are we At?

December 10, 2010

Earlier this year when we decided to launch our blog, we did it for a few reasons. We wanted a method to stay connected with people in a meaningful, thought-provoking way. We also wanted to share our perspectives on how we view the world – through the relationship lens. The notion of relationships is not […]

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Are you Really Collaborating?

December 3, 2010

Or are you cooperating? Maybe coordinating?  Turns out the concept of collaboration means different things to different people and expectations of the output of collaboration are equally diverse. “To some, it suggests polite cooperation. To others, it includes everything from shared data to joint operations. To a labor union representative, however, it means getting too […]

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Marketing isn’t a Real Thing is it?

October 22, 2010

… It’s mostly guessing. DILBERT by Scott Adams From the time I graduated with a business degree (marketing specialty), friends, family and colleagues have taken great pleasure in forwarding the Dilbert comic strip when marketing was the butt of the joke.  The operating people, in particular, found it sooooo funny! Well, I recently found Dilbert […]

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What Did you Leave in Your Wake Today?

September 3, 2010

As I sit in the parking queue at our school today, waiting for my turn to pick up my precious learner, I have more than enough time to ponder my recent experience with this educational institution – a redesigned pickup system. My first observation is that it feels quite cattle like, being herded into the […]

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