customers

Risky Business

February 18, 2011

I’ve been on the buying side and the “we’re for sale” side of corporate purchases.  Through the extensive due diligence efforts witnessed when on the “for sale” side, I was shocked at how little all but one of the 10+ organizations that put us through the due diligence ringer looked at customer, employee and supplier […]

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Can you Handle the Truth?

January 28, 2011

Effective and efficient businesses and organizations know who their ideal customer or client is, what problems they are trying to solve and why.  The ideal client values what you do, they are willing to pay you appropriately for your service and/or product and view their relationship with you (your organization) as a wise  investment that […]

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Featured Likeables!

December 17, 2010

At the end of October, Trudy wrote a post on the importance of likeability when engaging in business. In the time since her posting, I have come across 3 stellar examples of clear likeability in service organizations: My mom came down with a stomach flu on a recent Westjet flight from Calgary to Halifax. Two […]

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So Where are we At?

December 10, 2010

Earlier this year when we decided to launch our blog, we did it for a few reasons. We wanted a method to stay connected with people in a meaningful, thought-provoking way. We also wanted to share our perspectives on how we view the world – through the relationship lens. The notion of relationships is not […]

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Are you Likeable?

October 29, 2010

Based on a significant number of clues converging on me lately, I have been reminded of the priceless-ness of likability in business. Like the mayoral candidate in Calgary that ran a campaign on likability who took a nose-dive over a contrite comment about doing inappropriate things in cereal. Why? Because with one uncensored comment, the […]

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