Iginla’s Trade can Help us do Business Better

March 28, 2013

It is big news, and it has inspired some interesting discussions in this family on spring break…. The trading of Jarome Iginla from the Calgary Flames to the Pittsburg Penguins. But why talk about this in the PROVOKE blog? My own lens on this topic is of course relationships, and what this can underscore for […]

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Social Media Snapshot 2012

February 8, 2013

There aren’t many days that go by that I don’t think about how relationships, communications and social interactions are quickly changing as a result of social media. Some changes that quickly come to mind include: The speed by which communication transfers and our associated expectations for response The elimination of the gatekeepers/intermediaries of information (e.g., […]

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Hang Up and Text Me

January 25, 2013

I’ve blogged a few times over the past year about texting and how our communication and consequently our relationships are quickly changing. A few days ago, I was listening to a podcast on which a couple successful personalities were talking about how they dislike getting voice mails (i.e., they have to take time to listen […]

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Brand is a Co-created Activity

October 26, 2012

In the past week I have had a few intense discussions around brand, with three different businesses. What I find interesting is the unchallenged support for the concept of brand in a business – everyone appears to be on board. However, the interpretation of what brand actually is, is vast, from those that still believe […]

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Customers in Decision Making

September 7, 2012

I have been grappling with something that has rocked my core for more than a few months now.  I am going to share with you something that we experienced the first half of the year, and the info I am sharing is available publicly. This is my take on it. For 25 years, I have […]

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